Shipping policy

Shipping Policy

Order Processing

Orders are normally prepared and shipped within 1–3 business days. Because our products are handcrafted, some custom or made-to-order items may require additional preparation time. Any longer processing time will be stated on the product page or communicated to the customer.

Shipping Rates and Delivery

Available shipping methods, rates, and estimated delivery times are displayed at checkout. Delivery time begins after the order has been processed and transferred to the shipping carrier.

U.S. and International Shipping
Lotus & Flame Crafts ships nationwide within the United States and to select international destinations available at checkout. Orders are normally processed within 1–3 business days. Standard U.S. delivery generally takes an additional 3–7 business days after shipment. International delivery generally takes 7–21 business days, depending on the destination and customs processing.

Shipping charges and estimated delivery dates are displayed at checkout before payment. International customers are responsible for any customs duties, import taxes, or fees charged by their destination country. Delivery times may vary because of holidays, weather, customs, carrier disruptions, or incorrect addresses.

Tracking

When tracking is available, customers will receive a shipping confirmation containing the tracking information. Please allow time for the carrier to update the tracking status.

Delays

Delivery estimates are not guaranteed. Weather, holidays, carrier disruptions, incorrect addresses, and other circumstances outside our control may cause delays.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately at support@lotusflamecrafts.com if an address needs to be corrected. We cannot guarantee changes after an order has been processed or shipped.

Damaged or Missing Orders

If an order arrives damaged or incorrect, contact us within 48 hours of delivery with the order number and clear photographs of the product and packaging. For a package marked delivered but not received, please check the delivery area and contact the shipping carrier before contacting us for additional assistance.

Questions

For questions about shipping or an existing order, contact Lotus & Flame Crafts at support@lotusflamecrafts.com.