Refund policy

Return and Refund Policy

Lotus & Flame Crafts accepts return requests within 14 days after an order is delivered. To qualify for a return, the item must be unused, unburned, undamaged, and returned in its original packaging.

To request a return, contact us at support@lotusflamecrafts.com before sending the item back. Items returned without prior approval may not be accepted. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery. Include your order number and clear photographs of the item and packaging so we can review the issue and provide an appropriate replacement or refund.

Nonreturnable Items

For health and safety reasons, used or burned candles cannot be returned. Custom-made, personalized, clearance, and final-sale items are also nonreturnable unless they arrive damaged, defective, or incorrect.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or production has begun.

Refunds

We will notify you after receiving and inspecting an approved return. If the refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For return or refund assistance, contact support@lotusflamecrafts.com.